May 25, 2020
Dear Patient,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few month and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same; our commitment to your safety.
Infection control has always been top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control process we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception are and other places in our office for you to use as needed.
- You will see that our waiting room no longer has magazines since those items are difficult to clean and disinfect
- Appointments will be managed to allow for social distancing between patients. That might mean you are offered fewer options for scheduling your appointment
- We will do our best to allow greater time between patients
- We will ask you to call us when you arrive and wait in your car. We will call you back when we are ready to seat you
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 714-847-9900.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Sincerely,
Mark Z. Yamamoto D.D.S. and Team